FAQ-Order Related

How do I track my order?

You can track the status of your order on the 'My Orders' section on our app or website once logged in.

For orders within India, once your order is dispatched you'll receive an email and SMS with the tracking number and the name of the courier company that is processing your order.

I'm unsure that the order was successfully placed.

You can review the status of your order and other tracking related queries under the My Orders section.

In case your money has been debited and you can't see your order under My Orders section, please recheck after 15 minutes.

How long will it take for my order to reach me?

Please refer to the product page of the item purchased for estimated days for the item to get delivered, for both domestic and international orders. The delivery timelines may vary depending on the seller processing the order.

Please note that for orders with multiple items, your item may arrive in multiple shipments based on the delivery dates. The estimated delivery time is indicative and on some occasions, there might be an unavoidable delay. We will keep you informed in case of any such delays.

An item is missing from my order.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case of a missing item in your order, you can request for a replacement or refund within 7 days of receiving the order:

Step 1: Follow one of the following steps:
a. Via My Orders section
Click on 'My Orders'. Go to Order and select 'Return' or 'Replace'. Proceed with reason for return.
b. Via Help Center
Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace your order. Elaborate your concern about missing product

Step 2: Once your request is received, We will provide you resolution within 72 hours.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

The order I received is damaged.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 7 days of receiving the order:

Step 1: Follow one of the following steps:
a. Via My Orders section
Click on 'My Orders'. Go to Order and select 'Return' or 'Replace'. Proceed with reason for return.
b. Via Help Center
Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace your order. Kindly share an image of the product and the invoice for our reference.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

The order I received is damaged.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 7 days of receiving the order:

Step 1: Follow one of the following steps:
a. Via My Orders section
Click on 'My Orders'. Go to Order and select 'Return' or 'Replace'. Proceed with reason for return.
b. Via Help Center
Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace your order. Kindly share an image of the product and the invoice for our reference.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

I was not available to collect my order.

If you were not available to collect your order, please reach out to us on chat under the Account section or write to us at support@nykaafashion.com to reschedule delivery.

I want to change the size/colour of an item I ordered.

If your order has not been dispatched yet, you can cancel the existing order and place a new one for the desired size/colour. In case of a prepaid order, the refund upon cancellation will get initiated within 24-48 hours.
If you have already received your order and want to change the size/colour, please refer to the product page of the item purchased for our replacement and return policy. If the product is eligible for replacement or return, you can request from an replacement or return from the 'My Orders' section. You can also reach out to us on chat under the Account section or write to us at support@nykaafashion.com within 7 days of delivery to request replacement or return.
Made-to-order products are usually not eligible for replacement or return.
For products that have not yet been dispatched, we request you to cancel the order and place a new order with the correct size/color.
Please note that products are not eligible for return or replacement for international orders.

Can I delay the delivery date?

please reach out to us through "Chat with us" option under My Accounts section or email us at support@nykaafashion.com.

What can I do if my order dispatch is delayed?

We try our best to dispatch your order to fulfill the estimated delivery timeline however, there could be scenarios of delays from our brand partner.

If your order dispatch is delayed, please reach out to us through "Chat with Us" option under the Account section or write to us at support@nykaafashion.com and we will resolve any issue for the delay right away.

Can I modify the shipping address after the order is shipped?

If you wish to change your address or your phone number, you can do it before your order is shipped.

Go to the 'My Order' section, select your order and click on 'Edit Shipping Information' to change your address.

I did not receive an invoice for my order.

If you haven't received an invoice for your order, please reach out to us through "Chat with Us" option under the Account section or write to us at support@nykaafashion.com.

My order is not yet delivered.

We try our best to deliver your order within the estimated delivery timeline however, there could be scenarios of delays from our brand partner.
If you haven't received your package by the expected delivery date, please reach out to us through "Chat with us" option under My Accounts section or email us at support@nykaafashion.com.

When will my order be shipped?

Once your order is dispatched, you can track your order from the My Orders section.
For orders with multiple items, you may receive multiple parcels.

Will the delivery be reattempted if I am not available to collect my order?

Yes, if you are unavailable at the time of delivery we will reach out to you and reattempt to deliver your order.

Please note that almost 3 attempts will be made to deliver your order post which orders will be brought back to our warehouse.