Shipping policy

 

Shipping & Delivery Information

We ship to over 200 countries worldwide with multiple shipping options tailored to your location.

Delivery Timelines

  • Domestic (India): 3–4 business days from dispatch
  • International: 7-10 business days from dispatch
    (Delivery timelines may vary based on customs clearance and destination.)

We aim to ship all items in your order together, please assume that the date of shipping will be according to the longest lead time of all items in your order. Should you wish to receive some items faster, please place separate orders. 

Free Shipping

  • India: Free shipping on all orders (excluding delicate Home Decor items)
  • International: Shipping charges apply and vary by destination and order value. These will be displayed at checkout.

International Shipping Charges

Shipping costs are based on:

  • Order value

Example:

  • Orders under $180 → Fixed shipping fee of $20
  • Orders over $180 → Free Shipping

Shipping Restrictions

We do not ship items restricted by international couriers, including but not limited to:

  • Currency, bullion, precious metals/stones
  • Firearms, drugs, human remains
  • Pornographic or prohibited material

 Delivery Policy

  • We offer non-signature doorstep delivery globally, following international shipping standards.
  • Once delivered (including photo or electronic proof), responsibility for the order passes to the recipient.

Address or Delivery Issues

  • Shipping addresses cannot be changed once an order is dispatched.
  • Ensure your shipping information is correct to avoid delays or non-delivery.

 

Special Note for USA Orders

For orders above $2,500 USD, U.S. Customs requires your SSN or EIN for clearance. Missing this may result in the package being returned.

Duties & Taxes

  • India: Prices include all applicable taxes and duties.
  • Outside India: Orders are shipped DDU (Delivery Duty Unpaid). You are responsible for any import duties, customs fees, or local taxes at delivery. Refusal to pay may result in return shipping costs deducted from your refund.

Order Tracking & Insurance

  • You'll receive a tracking number via email once your order is dispatched.
  • All shipments are insured until delivered. If damaged, notify us within 24 hours of delivery.

 Need Help?

For any shipping-related queries, reach out to our customer support:

📧 Email: customersupport.luxe@nykaa.com
📞 India: +91-89769 68796Â