Shipping policy
Shipping
What is the cost of shipping?
A nominal flat shipping rate of US$30 (or equivalent) is charged for every order. If your order value exceeds US$250 (or equivalent), the checkout system will not charge you for shipping.
We aim to ship all items in your order together, please assume that the date of shipping will be according to the longest lead time of all items in your order. Should you wish to receive some items faster, please place separate orders.
How long will it take for the order to reach me?
Please refer to the product page for estimated despatch timelines. Once we receive your articles from the independent sellers, it typically takes us 7-10 days to fulfil your delivery.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support.intl@nykaafashion.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order is packed and ready for despatch, it will be handed over to one of our courier partners. You will receive an intimation to track the progress of your shipment via the delivery partner's website.
Are shipments from Nykaa liable for import fees in my country?
Yes, depending on the postal code and local laws, customs duties & local sales taxes may be charged. These charges are to be borne by the customer at the time of delivery. Nykaa will not be liable to pay these charges. We are also unable to predetermine the tax and duty you may be asked to pay upon delivery.
Can I cancel my order?
You can cancel your order within 24 hours of order through My Order section or by writing to us at support.intl@nykaafashion.com
**Nykaa Fashion reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
My garment does not fit me. What can I do?
Unfortunately, due to logistical and jurisdictional issues, we are unable to accept any returns or exchanges at this time. We urge you to refer to the size charts and order carefully. Please feel free to contact us for any help with your order.
How will I receive the refund for my cancelled product?
In case of prepaid orders, money will be returned to the the original payment method used by you within 7-10 working days. Please allow up to 3 weeks for the amount to reflect in your statement.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.